Leveraging Digital Technologies in Social Entrepreneurship: A Multiple Case Study

Frame of the research: Digital transformation is reshaping social entrepreneurship by introducing innovative valuecreation models. This study examines how digital platforms integrate technology to foster social impact while addressing societal challenges. Purpose of the paper: This research explores how digital tools enhance entrepreneurial models. In particular, it focuses on Sharing Economy Platforms (SEPs) and Gig Economy Platforms (GEPs), analyzing their role in promoting inclusivity, sustainability, and new opportunities for social value creation. Methodology: A multiple case study approach has been applied, gathering data from company reports, academic research, and industry analyses. This approach provided a holistic understanding of how digital platforms generate and distribute entrepreneurial value. Results: The research reveals several differences between SEPs and GEPs in economic, environmental, and social terms. Indeed, SEPs focus on resource optimization, sustainability, and equitable access to resources. Differently, GEPs emphasize operational efficiency and labor flexibility, considering the environmental aspect less. Such differences highlight the different value contributions and the potential impact these platforms generate. Research Limitations: reliance on secondary data sources and a restricted number of cases, which may impact the broader applicability of the findings. In addition, it does not consider long-term effects or potential regulatory changes. Managerial Implications: Platform operators and policymakers can implement well-designed strategies to foster inclusivity, ensure equitable opportunities, promote fair value creation and distribution, and support long-term sustainability. This, in turn, can create a more balanced digital ecosystem that benefits workers, entrepreneurs, and society. Originality of the paper: This paper aims to advance the discourse on the socioeconomic impact of digital platforms by proposing a theoretical framework explaining digital value creation, highlighting the challenges and opportunities of digital social entrepreneurship while offering insights into the role of technology in fostering social impact.